The point is more that this "company" is most probably run and operated by a single person. Hence he is being upset with not being able to answer support questions at night and being forced to deal with every customer professionally, while being busy with a bunch of other things. But this is probably also calculated into the price of the product, and the fact that its just a garage door device.
If it were some medical device, you would expect that its supported by a large company, the device has gone trough mandatory certifications, etc. But that would also show in the price of the product, or the volume at which those products are produced and sold.
The mistake is expecting that every gadget maker provides service such a multi-billion dollars corporation can. It simply can't, its a single-person company and that person has its limits. So you either have to deal with some roughness, or you dismiss everything not backed by a large enough company. Not that big companies can't be assholes, they just know how to be assholes less personally.
If it were some medical device, you would expect that its supported by a large company, the device has gone trough mandatory certifications, etc. But that would also show in the price of the product, or the volume at which those products are produced and sold.
The mistake is expecting that every gadget maker provides service such a multi-billion dollars corporation can. It simply can't, its a single-person company and that person has its limits. So you either have to deal with some roughness, or you dismiss everything not backed by a large enough company. Not that big companies can't be assholes, they just know how to be assholes less personally.