A lot of responses seem to be along the lines of: When doing support you need to put up with being abused.
Seriously?
I think the support guy/founder should have taken the high road, for reasons that are all too obvious based on the number of HN stories I've seen about this.
But, if my kids ever spoke to a stranger like this, I'd make them go clean up dog poop in this person's yard and apologize. "C'mon, we're getting on a plane!"
And further, if your opinion of a product is that it is a "piece of shit", why would you get mad when the product is disabled and you are offered a refund? Are you expecting them to turn a piece of shit into a unicorn? If it's a piece of shit, a refund is exactly what you wan't, isn't it?
Seriously?
I think the support guy/founder should have taken the high road, for reasons that are all too obvious based on the number of HN stories I've seen about this.
But, if my kids ever spoke to a stranger like this, I'd make them go clean up dog poop in this person's yard and apologize. "C'mon, we're getting on a plane!"
And further, if your opinion of a product is that it is a "piece of shit", why would you get mad when the product is disabled and you are offered a refund? Are you expecting them to turn a piece of shit into a unicorn? If it's a piece of shit, a refund is exactly what you wan't, isn't it?