Morally and ethically, you're absolutely correct in every single possible way.

I was attempting to illustrate the decision-making processes that may have led to this juncture and what happened to communicating with customers. Please accept my apologies, as I have plainly failed to be clear that this was not an argument as to the moral or ethical questions concerned.

Again, you're completely right. It's not at all difficult to see the morally and ethically correct way to go about this.