> Instead we see them trying to treat you as a captive audience and squeeze more revenue out of your eyeballs.
I'm going to blame this on B-school theory, particularly Michael Porter. What Porter did is take economic theory about the undesirable behaviour of monopolists and turn it around. "You should screw your customers and suppliers in this fashion!"
And in the short term, it absolutely works. In the long term you disgust the people who put you there -- your customers -- and most industries are not natural monopolies.
I'm going to blame this on B-school theory, particularly Michael Porter. What Porter did is take economic theory about the undesirable behaviour of monopolists and turn it around. "You should screw your customers and suppliers in this fashion!"
And in the short term, it absolutely works. In the long term you disgust the people who put you there -- your customers -- and most industries are not natural monopolies.