That Americans self sabotage (and ignore obvious counter examples) doesn’t change the fact that filing taxes can and should be simplified and made less costly to the average citizen.
Further: I rely on “government services” every day that are essential and delivered reliably. Even on the tech front - my municipal parking app is fast, free, and pretty much flawless.
Who even said it would be software. In Germany I have the option of letting the government do my taxes for me. At the end of the year I can choose to dispute the charges.