I used to agree. The store in which I use it the most, HEB in Texas, doesn't have issues often. The only design decision that is frustrating is that for certain items, it tries to insist I "bag" the item by putting it on the small bagging area, even if it's a 2.5 gallon jug of water. I have to wait 5 seconds for the prompt to time out and then I can say "skip bagging".

For a few small items, CVS and HEB do well.