As someone who has worked on many a network outage, and as someone who values in-person work time to get to know my extended teams and see faces, I will say that live troubleshooting in the same room is not valuable.
A good whiteboard software with incident exec summary, chat history, and "useful links" from troubleshooting chatter is needed.
Maybe I've benefitted from having my own team colocated during an outage. But it has rarely been useful to have a cross-functional outage team in the same room when doing log research.
A good whiteboard software with incident exec summary, chat history, and "useful links" from troubleshooting chatter is needed.
Maybe I've benefitted from having my own team colocated during an outage. But it has rarely been useful to have a cross-functional outage team in the same room when doing log research.