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> If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad"

Some places do use a thumbs up/down rating but I think a lot of companies like the stress the 1-5 or 1-10 ratings put on workers. If you view your workers as easily replaceable, stress is a feature and the false precision lets you say that any particular outcome was data driven.



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