>This means the workers were gaming their timing system with fake pizzas.
Or it meant the person cutting and boxing your order was falling behind.
At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. ~8 minutes later it says it's ready, which is how long it takes to get through the oven. That was the only input for carryout, delivery had another for when the driver left.
If it was 30% of the time, I'd guess you requested something unusual like "no garlic spray" where the mistake happened or was noticed after the computer says your order is ready, then had to remake it. Or most of the times it was just a few minutes and somebody was boxing it.
> At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button.
The Domino's location near me very obviously hits that button as soon as they get the order when things are busy, regardless of if it's actually going in the oven then or not. I've had many, many times where I arrived at the location, with the app saying "your pizza is ready!", only to have them say "it's not in the oven yet, it'll be 10 minutes" when I ask for my order.
I'm certain the stores and even individual employees are rated on how fast they get the orders done so of course they're going to mess with that system to show the best metrics they can. I'm not even a little bit surprised, nor do I really blame them. Even though it's frustrating to find out my order isn't actually in the oven, I just say "no worries" and wait a few minutes.
>certain the stores and even individual employees are rated on how fast they get the orders done
They weren't fifteen years ago. The only speed incentive was not pissing off the customer. That may have changed, I can't say.
One thing I didn't consider earlier, if the store is busy enough the oven might be full and the cook hits the button to clear the entry they're done with so they aren't confused.
No one ever notices the no garlic spray order. I eat dominos weekly and every time I move, it takes a few weeks for the new store to catch on that I order without garlic, and they always know me after that. Any Dominos ordered while out of town is 75% chance of being wrong. I've given up at this point. Papa Johns and gets it it perfect every time, and I can forgive Little Caesars.
From when I worked the job, when cutting pizza the general flow was; remove from oven, prepare and box, then check what order it was for.
As adding the garlic spray is part of the prepare step, it's really easy to fuck up. It's not uncommon to mess it up, ask for a remake, then mess it up again. When you follow the same steps every time it's hard to skip one.
If you want a tip, the Brooklyn style (I think they renamed it?) doesn't come with the spray by default, so it's easier to stop yourself. Only other difference is the pizza has less dough.
Or it meant the person cutting and boxing your order was falling behind.
At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. ~8 minutes later it says it's ready, which is how long it takes to get through the oven. That was the only input for carryout, delivery had another for when the driver left.
If it was 30% of the time, I'd guess you requested something unusual like "no garlic spray" where the mistake happened or was noticed after the computer says your order is ready, then had to remake it. Or most of the times it was just a few minutes and somebody was boxing it.