I have doubts the nontechnical users/general public will be able to articulate what they need at this level of detail. Things like "account that got wrongly deleted" still implies that the person making the call understands the internals/bad implementation of healthcare or has the capability to discover it.

The HN audience has argued with LLMs enough to know the level of detail they need to make meaningful progress (or when too many details leads it down rabbit holes).